Trust & Safety
Your safety
drives everything
we build
Whether you're the client opening your front door or the fixer arriving on-site, your safety is our top priority. Technology, verification, and transparency are at the heart of how we operate.
How we keep you safe
Every fixer on our platform goes through a rigorous multi-step verification process before they can accept a single job.
Licence Verification
We verify every tradie's trade licence against state and territory registries. No licence, no access to the platform.
Insurance Checks
All fixers must hold current public liability insurance. We verify policy details and expiry dates before activation.
Identity Verification
Government-issued ID verification ensures every fixer is who they say they are. No anonymous accounts — ever.
Background Checks
We partner with accredited background check providers to screen fixers for relevant criminal history before they go live.
Rating & Review System
Clients rate every job. Fixers who consistently fall below our quality threshold are suspended pending review.
Secure Payments
All payments are processed through Stripe's PCI-compliant infrastructure. No cash exchanges, no disputes.
Safety for clients
Know who's coming
Before your fixer arrives, you'll see their full name, verified photo, licence details, insurance status, and star rating. No surprises.
Real-time job tracking
Track your fixer's arrival in real time. Know exactly when they're on their way and when they've arrived at your property.
In-app communication
All communication happens through the app — your personal phone number is never shared with the fixer directly.
Dispute resolution
If something goes wrong, our dedicated support team mediates disputes and ensures fair outcomes for both parties.
Safety for fixers
Verified client profiles
Clients provide verified contact details and property addresses before posting a job. No fake or fraudulent job postings.
Guaranteed payment
Clients pre-authorise payment before the job begins. Once you mark the job complete, payment is released — no chasing invoices.
Safety check-in
Our app includes a check-in feature for fixers working alone. If you don't check in within a set time, our team follows up.
Report & block
Fixers can instantly report unsafe situations or block clients. We take every report seriously and act within 24 hours.
Need help? We're here 24/7
If you ever feel unsafe during a job or need urgent support, our safety team is available around the clock.
Our commitment to you
Safety isn't a feature — it's the foundation of everything we build. We continuously invest in new technologies, partnerships, and processes to make Fixes the safest platform for hiring and working as a tradie in Australia.
If you have suggestions for how we can improve, we want to hear from you. Reach out to our trust & safety team at safety@fixesau.com